Comments on: 4 Customer Service Lessons from an All-Inclusive Experience https://www.natellaisazada.com/4-customer-service-lessons-from-an-all-inclusive-experience/ How to improve organizational performance through personal growth Wed, 15 Aug 2018 07:41:01 +0000 hourly 1 https://wordpress.org/?v=6.6.2 By: Natella Isazada https://www.natellaisazada.com/4-customer-service-lessons-from-an-all-inclusive-experience/#comment-793 Wed, 15 Aug 2018 07:41:01 +0000 http://www.natellaisazada.com/?p=1109#comment-793 In reply to Jason Johnson.

Outstanding customer service must be rewarded and praised. So I agree with Jason and do hope that this amazing hotel is getting a lot of referrals, repeat business through the good old word of mouth. This reminded me: I was recently listening to Tony Robbins’s teachings and he was sharing about this absolutely supreme customer service experience he received at a restaurant where he was having dinner with his family between his extensive travels. So the time he spent there was precious to him and the amazing service he got added to the overall experience exponentially. Blown away by the care shown to him and his family, Mr. Robbins went out of his way to recognize the waiter. But the best part was – how this interaction launched an entire series of amazing events in their life one leading to another.

As for you, Jason, I hope you do get to travel from Vancouver to Budapest one day and build your own excellent customer experiences and get more stories to share with us.

]]> By: Jason Johnson https://www.natellaisazada.com/4-customer-service-lessons-from-an-all-inclusive-experience/#comment-792 Sat, 11 Aug 2018 16:06:45 +0000 http://www.natellaisazada.com/?p=1109#comment-792 In reply to Lida.

Lida, The story of your substandard travel experience at the Congress Novum Hotel compared to your wonderful stay at the Royal Park Boutique Hotel is amazing and really identifies the power of World Class customer service. The financial investment along with their investment in time, training, and their total commitment to creating a “Service Culture” within their team is worth every training hour, and every dollar. I’m willing to bet that their original investment is converted into sales and profit dollars from positive online reviews, word of mouth, and return visits from satisfied travelers. Here I am in Vancouver, BC, Canada and if I ever get lucky enough to visit Budapest I know exactly where I’ll be staying: The Royal Park Boutique Hotel.

]]> By: Natella Isazada https://www.natellaisazada.com/4-customer-service-lessons-from-an-all-inclusive-experience/#comment-791 Fri, 10 Aug 2018 20:55:10 +0000 http://www.natellaisazada.com/?p=1109#comment-791 In reply to Lida.

Wow, Lida, sorry to hear about your experience at the hotel in Vienna. Almost sounds like everything they could get wrong, they did! I hope you made a good effort to address at least the rudeness with the management at higher levels. On the other hand, I’m really glad you got to experience a remarkable customer service right after. Not that it would offset the effect of Novum but I imagine it allowed you to resume your trip in a more pleasant way. There is a lot people and businesses can learn from each other’s best practices. Thank you you very much for sharing!

]]> By: Natella Isazada https://www.natellaisazada.com/4-customer-service-lessons-from-an-all-inclusive-experience/#comment-790 Fri, 10 Aug 2018 20:49:46 +0000 http://www.natellaisazada.com/?p=1109#comment-790 In reply to Helen.

Aren’t we all becoming the WiFi Generation in a way?! I like to joke with today’s teens sometimes about what’s next. Are we going to walk around with our communication devices surgically implanted in our heads 🙂

]]> By: Lida https://www.natellaisazada.com/4-customer-service-lessons-from-an-all-inclusive-experience/#comment-785 Fri, 10 Aug 2018 10:35:12 +0000 http://www.natellaisazada.com/?p=1109#comment-785 One of the worst customer service examples we had to experience was in May 2018 when we had to stay 2 nights in Congress Novum Hotel in Vienna. A very tiny smelly room, blocked toilet, broken water tap, a broken park instead of a baby cot, very snappy and rude employees with zero respect to their guests. Still find it difficult to understand how the hotel’s management can run their business with such a terrible attitude towards the guests at the hotel.
And the most memorable customer service? Definitely Royal Park Boutique hotel in Budapest which was our next destination after Vienna. Very friendly staff members were showering their guests with attention. You could’t dream about better customer service.

]]> By: Helen https://www.natellaisazada.com/4-customer-service-lessons-from-an-all-inclusive-experience/#comment-784 Fri, 10 Aug 2018 07:05:14 +0000 http://www.natellaisazada.com/?p=1109#comment-784 I can relate to your “bonus point”. I have teens of my own who are glued to their devices where ever we go.

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