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Organizational Excellence, Quality Management

Are Your Customers Promoters or Detractors?

October 17, 2017 13 Comments

Why is customer satisfaction important? Because it is cheaper to retain existing customers than to gain new ones. And when our customers are happy, we know there is a greater chance of them coming back for our products and services. If the customer satisfaction levels go down, it’s a sign of a problem that could […]

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Natella Isazada

Natella Isazada

Is a Personal and Organizational Excellence expert, speaker and author who empowers people to achieve professional success through personal growth and transformation...
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    Quality In Quality Out

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