View from the Trenches – “Ace-ing” your ISO 9001:2015 external audit – 06/28/17

Interactive and fun discussion on surviving and “ace-ing” an external audit of the revised ISO 9001:2015 standard! The discussion is hosted by Natella Isazada and David Muncaster – both have recently had external audits at their organizations to the new standard and are excited to share with you their experience leading up to, during and after the audit. This presentation will be useful whether you are dealing with one or multiple sites under your ISO. Some key topics that Natella and David  are discussing are:

· Context of Organization/Interested Parties
· Risk Management
· Knowledge Management
· Internal Audit Management

If you are preparing for an external audit, are in the midst of one and/or are looking to resolve any issues from a recent audit, this workshop will be for you!


“I had the pleasure to co-present with Natella on the recent ISO 9001 changes.  It truly was a pleasure because Natella was organized with her portion of the preparation, enthusiastic to share with the attendees and knowledgeable about the subject matter.  Her delivery was engaging, interesting and she was able to involve the audience to ensure they were getting the most of the event.  As a co-presenter, I found Natella was a great partner – always working to be sure we both had equal time and that my ideas were treated fairly with hers.  I received many compliments on the value of our presentation from attendees.  I would not hesitate to work with Natella on another event or attend a presentation she was providing – I know it would definitely be worth my time!”

David Muncaster, Staples Advantage Canada,  National Manager, Continuous Improvement & CSAT, BCIT

” I had the pleasure of meeting Natella at the ASQ Conference on the new version of ISO 9001. Natella has excellent teaching skills demonstrating clarity and knowledge on the subject. It was a time of much learning with Natella, her team and other participants. I highly recommend her services.”

Carmem Regina Silva, Integrated Management Systems – Health, Safety, Environment & Quality – HSEQ | Strategic & Risk Management

“It was a great opportunity for networking to learn and discuss from ASQ Vancouver about ISO 9001:2015 yesterday. David Muncaster and Natella Isazada had a great presentation and answered to quality problems regarding clauses 4 to 10.”