It’s a very exciting day today! My book “Quality In Quality Out: Caring Workplaces Inspire People to Do Their Best” finally has been published! As many of you may know, I have been on this journey for the past five years, ever since launching my eponymous blog. My personal aspiration has been to spread a […]
Quality 4.0 – Are You Prepared?
The Fourth Industrial Revolution is much closer than you think – it is actually here. Do you know what awaits you as a professional and as a business? Are you prepared to take on the challenge? Are you ready to embrace the future? I am inviting you to find out through this timely e-book which […]
Finding Purpose in Empowering Others
Teresa Hamlin of Azerbaijani Socks is interesting on so many levels that it’s hard to decide where to begin telling her story. When I first met Teresa through our mutual friend in Baku, she amazed me with her fluent Azerbaijani and the way she pronounced her name – Tereza – just like the locals do. […]
Confessions of a Grammar Nazi
Why is Grammar Important? We recognize the importance of communication skills for succeeding in what we do in life as leaders, professionals, parents, and partners. But the role of grammar in the accuracy and the quality of our communication often gets debated if not undermined. Those who point out grammatical errors in speech or writing […]
8 Steps for Running Productive Meetings
How many times have you been to a meeting that bored you, lead nowhere or ran too long leaving you with the thought of how much you could have accomplished if only you could get those hours back? It’s common for workplace meetings to run in a variety of ineffective ways. This happens when the […]
The Future is Here
The Future is much closer than you think. The Fourth Industrial Revolution is already transforming our world beyond recognition. What makes it different from all previous industrial revolutions – is not only the scale and the scope of changes but also the unprecedented rapid rate at which they are entering our reality. Today we have […]
4 Customer Service Lessons from an All-Inclusive Experience
An all-inclusive vacation can be a much-needed getaway from our daily routine. At the same time, it can serve as a great learning experience too, as it did in my case this July. What I’m sharing in this post is based on my observations during my stay at a Mediterranean sea resort in Turkey, which […]
Where Do You Find Your Inspiration?
In this photo, taken on my last trip to Hungary, I am about to sharpen my writing skills by touching the pen of the Anonymous. Standing (or rather sitting) two meters tall, in a park tucked away in the heart of Budapest, this statue is a monument to a faceless writer and notary of the […]
How to Deal with Workplace Conflict
Workplace conflict is inevitable. We can’t ignore it hoping that it would go away. In most cases, not only it will stay but will grow into bigger issues. How to deal with conflict in order to preserve productivity and positive work environment? Not all conflict is bad Some amount of healthy conflict is actually […]
I Can’t Come to Work – I am Dead…
Imagine you have a daughter who means the world to you. Imagine in her 12-year old mind her entire existence is based on the premise of you always being there for her. Imagine one day your daughter casually walks into your room just like she had done thousands of times before. Only this time she […]